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Learn About Hotel Phoenix

Frequently Asked Questions

Browse below for frequently asked questions regarding Hotel Phoenix to ensure your stay is as seamless as possible.

General

What are the check-in requirements at Hotel Phoenix Atlanta?

Check-in begins at 4:00 PM and check-out is at 11:00 AM. Guests must be 21 years of age or older to check in. If you arrive before your room is ready, our team will be happy to store your luggage so you can begin exploring downtown Atlanta and Centennial Yards. Early check-in may be available based on occupancy but cannot be guaranteed.

What is the hotel’s cancellation policy?

Reservations may be canceled without penalty up to 48 hours before arrival. Cancellations made within 48 hours of arrival will be charged one night's room rate plus applicable taxes, unless otherwise stated in your booked offer. Guests who depart earlier than their scheduled departure date may also be charged one additional night's room rate and tax.

Does Hotel Phoenix offer valet parking?

Yes. Valet parking is available for hotel guests and visitors.

Current rates* begin at:

  • $25 for 0–2 hours
  • $45 for 2–6 hours
  • $65 for 6+ hours
  • $75 for oversized vehicles

Zephyr guests may receive valet validation for up to two hours. 

*Rates are subject to change and may vary during major downtown Atlanta events.

Is Wi-Fi included?

Yes. Complimentary Wi-Fi is included with every stay. Guests who require enhanced speeds for streaming, video conferencing, or larger downloads may upgrade to premium internet packages during their visit.

Is the hotel smoke-free?

Yes. Hotel Phoenix is a smoke-free property. Smoking is prohibited in all guest rooms, suites, and public spaces. A $750 cleaning fee will apply if smoking is detected in a guest room.

What is the package delivery policy?

Registered guests may receive up to two packages per reservation within 72 hours of arrival. Packages must be labeled with the guest's name and arrival date and are subject to handling fees. For larger shipments or special delivery requests, please contact us before your stay.

Is professional photography permitted at Hotel Phoenix Atlanta?

Professional photography and videography require advance approval from the hotel. Approved sessions are available Monday through Thursday and are subject to location fees and operational guidelines. Please contact our Sales team for availability and requirements.

How can I modify my reservation?

You can modify your reservation by visiting the website and accessing your booking with your confirmation number and email address, or by contacting the hotel directly for assistance. If you don't have your confirmation number, please refer to the confirmation email sent at the time of booking.

Does Hotel Phoenix have a Fitness Center?

Yes. Hotel Phoenix has a 24-hour Fitness Center available exclusively for hotel guests with guest room key access. Peloton bikes, free weights, treadmills and ellipticals. The floor to ceiling windows provide natural light and skyline views.

Accomodations

Is Hotel Phoenix Atlanta pet friendly?

Yes. We welcome one dog per guest room weighing up to 50 pounds. A$250 non-refundable cleaning fee applies, and pet-friendly amenities including a dog bed and water bowl are provided. Service animals, as defined by the ADA, are always welcome and are not subject to fees or size restrictions.

Do children stay free at Hotel Phoenix?

Yes, children under 13 stay free during your stay.

Does the hotel offer sofabeds or rollaways?

All suites are equipped with a sofa bed. Rollaway beds are limited, offered based on availability, and are not permitted in double bedded guest rooms. When available, rollaway beds are offered at a rate of $90 per night.

Does the hotel offer suites? 

Yes. The hotel offers a collection of spacious suites, including one-bedroom suites, two-bedroom connector accommodations, and a Penthouse Suite. Many feature separate living areas and views of Centennial Yards, Mercedes-Benz Stadium, and the Atlanta skyline.

Does Hotel Phoenix offer rooms with views of Mercedes-Benz Stadium?

Yes. Select guest rooms and suites offer views of Mercedes-Benz Stadium, Centennial Yards, and downtown Atlanta, placing guests at the center of one of the city's most exciting districts.

What accessibility and accommodation options are available? 

In addition to ADA-accessible accommodations, all suites include sofa beds, and rollaway beds may be available in select room types for an additional fee. Microwaves may also be requested based on availability.

Dining

What dining options are available at Hotel Phoenix Atlanta?

Guests can enjoy several distinctive dining experiences, including Zephyr Southern Brasserie, Bar Z, Bless Your Heart rooftop lounge, and convenient grab-and-go offerings in the lobby.

What type of cuisine does Zephyr Southern Brasserie serve?

Zephyr Southern Brasserie blends Southern flavors with French brasserie influences in a warm, approachable setting. Open for breakfast, lunch, and dinner, the restaurant features seasonal dishes, craft cocktails, and an extensive wine selection.

Does the hotel validate parking for Zephyr Customers? 

Valet parking is validated for Zephyr customers. With validation, valet parking is $15 for up to 2 hours. Without validation*, the rate is

  • $25 for 0–2 hours
  • $45 for 2–6 hours
  • $65 for 6+ hours
  • $75 for oversized vehicles


*Rates are subject to change and may vary during major downtown Atlanta events.

Does Hotel Phoenix Atlanta have a rooftop bar?

Yes. Bless Your Heart is the hotel's rooftop lounge and poolside gathering place, serving handcrafted cocktails, light fare, and sweeping views of downtown Atlanta.

Is dining at Hotel Phoenix open to the public?

Yes. Hotel Phoenix welcomes both guests and locals to enjoy dining and drinks at its restaurants and bars, including Zephyr Southern Brasserie and Bless Your Heart rooftop lounge.

Gathering

Does the hotel offer meeting and event space?

Yes. Hotel Phoenix offers more than 15,000 square feet of flexible indoor and outdoor event space designed to host everything from intimate gatherings to large-scale celebrations. Our collection of venues includes an 8,214-square-foot ballroom, rooftop lawn, outdoor terraces, and private event spaces, accommodating 10 to 1,161 guests.

Can Hotel Phoenix accommodate wedding ceremonies and receptions?

Yes. Hotel Phoenix offers flexible indoor and outdoor venues for both wedding ceremonies and receptions. Couples can choose from a variety of indoor and outdoor venues, including a grand ballroom with an outdoor terrace, rooftop lawn, and private event spaces designed to accommodate celebrations of different sizes and styles.

Does Hotel Phoenix Atlanta provide catering for events?

Yes. Customized catering menus are available for meetings, weddings, and special events, drawing inspiration from the hotel's signature culinary experiences.

Does Hotel Phoenix Atlanta offer on-site event planning services?

Yes. Our experienced events team provides planning support, coordination, catering guidance, and audiovisual assistance to help bring every gathering to life.

Things to do

What attractions are near Hotel Phoenix Atlanta?

Hotel Phoenix places guests within walking distance of many of Atlanta's most celebrated attractions, including Mercedes-Benz Stadium, State Farm Arena, COSM, Centennial Olympic Park, Georgia Aquarium, World of Coca-Cola, the College Football Hall of Fame, SkyView Atlanta, and the National Center for Civil and Human Rights.

How close is Hotel Phoenix Atlanta to State Farm Arena?

State Farm Arena is approximately a 10-minute walk from Hotel Phoenix, offering convenient access to concerts, sporting events, and live entertainment throughout the year.

How close is Hotel Phoenix Atlanta to Mercedes-Benz Stadium?

Mercedes-Benz Stadium is located directly across the street from the hotel, making it a convenient choice for Falcons games, Atlanta United matches, concerts, and major events.

Is Hotel Phoenix within walking distance of Centennial Olympic Park?

Yes. Hotel Phoenix is within walking distance of Centennial Olympic Park, placing guests close to some of Atlanta's most popular attractions, including Georgia Aquarium, World of Coca-Cola, the College Football Hall of Fame, SkyView Atlanta, and the National Center for Civil and Human Rights.

Is Hotel Phoenix within walking distance to COSM?

Yes. COSM is within walking distance, next door to Hotel Phoenix.